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Featured Authors: Kerry Patterson and Eric Patten

Kerry Patterson coauthored the New York Times bestsellers Crucial Conversations and Crucial Confrontations. He is an acclaimed keynote speaker, consultant, and chief development officer of VitalSmarts. Patterson has designed and implemented major corporate change initiatives for the past twenty-five years. Find out more at www.vitalsmarts.com.

Eric Patten is a senior consultant for VitalSmarts, an innovator in corporate training and organizational performance. At VitalSmarts he is developing a series of products to enhance Crucial Conversations Training, a powerful tool for improving organizational effectiveness, building teams, and enriching relationships.

Articles:

• Crucial Conversations: Achieve Flawless Execution by Addressing Crucial Problems
• Crucial Conversations: Working with Difficult Leaders
• Crucial Conversations: Managing Setbacks
• Crucial Conversations: Negotiating & Contracting
• Bridging the Gap between Performance and Expectation
• Crucial Conversations: Getting Back on Track